Replacement and refund are guaranteed rights for all our customers, encompassing all products featured on our store.
All products showcased on our store are eligible for our replacement and refund policy, subject to the terms and conditions outlined on this page.
Returns or exchanges are accepted if the product is in its original condition at the time of purchase and packaged in its original packaging.
Requests for replacement or refund are approved within 3 business days.
If a request for refund or replacement is approved, the representative will reach the customer within 3-5 business days.
Please send a message via WhatsApp to the number provided on the shipping invoice to request a refund or replacement, or contact us through our “Contact Us” page.
Please photograph the product and send it along with your city, address, and order number to facilitate replacement in case the product is defective, has a specific defect, or does not function as agreed upon.
A full refund will be issued to the customer if the received product differs entirely from the product description on our website.
We are not responsible for any expectations regarding product usage that are not mentioned on the product page of our website.
