1. Shipping Locations
We currently ship to all major cities and regions within Egypt.
If your location is outside our delivery range, please contact our customer support team to check for special shipping arrangements.
2. Order Processing Time
All orders are carefully processed within 3–7 business days.
During busy seasons or special promotions, processing may take slightly longer, but we’ll always keep you updated if any delay occurs.
3. Delivery Time
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
Please note that delivery times may vary based on your location, local courier operations, or external factors such as holidays or weather conditions.
4. Shipping Costs
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Shipping fees are calculated automatically at checkout based on your delivery location and selected shipping method.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email or message containing your tracking number. You can use this number to follow your package’s journey until it arrives at your door.
6. Shipping Issues
If your order arrives damaged, incomplete, or incorrect, please contact our support team within 24 hours of receiving your delivery.
To help us assist you quickly, include:
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Your order number
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A clear photo of the damaged or incorrect item
For lost packages, we’ll coordinate with our shipping partners to locate and resolve the issue as soon as possible.
📧 Email:
📞 Phone: 20 107 070 3666
Thank You for Choosing Koncieve
We’re honored to be part of your daily care routine — whether it’s protecting your baby’s delicate skin or enhancing your own natural glow.
Your trust means everything to us, and we promise to deliver every order with love, care, and reliability. 💛
