Terms of Service

Welcome to Koncieve !
These Terms of Use govern your access to and use of our website, products, and services. By visiting or shopping on our website, you agree to these terms. If you do not agree, please do not use our website.

Koncieve reserves the right to update or modify these Terms of Use at any time without prior notice. Any changes will take effect once posted on this page, so we encourage you to review these terms regularly. Continued use of our website following updates constitutes your acceptance of the revised terms.

1. Website Use

You must be at least 18 years old to use this website, or access it under the supervision of a parent or legal guardian.
Koncieve grants you a limited, non-transferable license to use the website for personal and non-commercial purposes—specifically, to browse and purchase our products. Any other use, including commercial resale or distribution, is prohibited unless expressly authorized by us.

We strive to ensure that all product information, images, and descriptions are accurate and up to date. However, occasional errors or omissions may occur. All comments or reviews submitted by users reflect their personal opinions and do not necessarily represent Koncieve.

2. User Accounts

Some features may require you to create an account. By registering, you agree to:

Provide accurate, current, and complete information.
Keep your login credentials confidential.
Be fully responsible for all activities that occur under your account.

If you suspect unauthorized access to your account, please contact us immediately. Koncieve is not responsible for any loss or damage resulting from your failure to maintain account security.

By registering, you also agree to receive promotional emails from us. You may unsubscribe at any time by clicking the “unsubscribe” link in our emails.

3. Orders and Product Information

All orders are subject to acceptance and availability. We reserve the right to:

Refuse or cancel any order at our discretion.
Request additional information, such as your phone number or address, to verify an order.

If an item is out of stock or unavailable, we may contact you to suggest alternatives or issue a refund.
In case of a pricing error or incorrect product information, Koncieve reserves the right to cancel any affected orders and refund any paid amounts.

4. Pricing and Payment

All prices are listed in local currency and may include applicable taxes.
Koncieve reserves the right to change prices at any time without prior notice.
We accept secure payment methods through trusted gateways, and all transactions are encrypted for your protection.
We do not store your payment information on our servers.

5. Shipping and Delivery

Please review our Shipping Policy for detailed information regarding delivery timelines, fees, and restrictions.
Shipping times may vary based on your location and product availability. Any customs fees or additional charges for international orders are the responsibility of the customer.

6. Returns and Refunds

We want you to be completely happy with your purchase. Please refer to our Return & Refund Policy for full details on returns, replacements, and refunds.
All returns must comply with the conditions outlined in that policy.

7. Intellectual Property

All content on the Koncieve website—including text, images, logos, designs, and product descriptions—is the exclusive property of Koncieve and protected by copyright and trademark laws.
You may not reproduce, modify, or distribute any material from our site without prior written permission.

8. User Contributions

Any feedback, comments, or suggestions you share with us (collectively “Contributions”) become the property of Koncieve . By submitting such content, you grant us the right to use it for promotional or business purposes.
You agree not to post or submit false, misleading, or harmful content. Koncieve reserves the right (but is not obligated) to remove or edit any user-submitted material.

9. Limitation of Liability

Koncieve strives to ensure a safe and reliable shopping experience. However, we are not responsible for:

Interruptions, delays, or errors on the website, or
Any indirect, incidental, or consequential damages resulting from use or inability to use our services.

Our liability is limited to the maximum extent permitted by law.

10. Changes to Terms

Koncieve the right to update or modify these Terms of Use at any time. Updates will be posted on this page with the latest revision date.
Your continued use of our website means you accept these changes.

11. Contact Us

If you have any questions or concerns regarding these Terms of Use, please reach out to our support team via the Contact Us page or the contact details provided on your order invoice.

Thank you for choosing Koncieve — where care and beauty come together naturally. 🌸